Frequently Asked Questions
Everything you need to know about our premium wine delivery service.
How do you ensure the wine arrives safely?
We use specialized, shock-absorbent packaging designed specifically for glass bottles to prevent breakage. For temperature-sensitive vintages, we offer climate-controlled shipping options to maintain the wine's integrity.
Do I need to be home to sign for my delivery?
Yes. By law, an adult aged 21 or older must be present to provide a valid photo ID and sign for any package containing alcohol. We cannot leave wine shipments unattended on porches or doorsteps.
What is your policy if I receive a 'corked' or damaged bottle?
We stand by the quality of our selection. If you receive a bottle that is corked or was damaged during transit, please contact our support team within 30 days for a full refund or a replacement bottle.
Where do you ship to?
We currently ship to most states within the US, subject to individual state laws regarding alcohol transportation. Please enter your zip code at checkout to confirm if delivery is available in your area.
Can I track my order in real-time?
Absolutely. Once your order is dispatched from our cellar, you will receive an email with a tracking number from our courier partner so you can monitor its journey to your door.
Do you offer bulk discounts for events or corporate gifting?
Yes, we offer tiered pricing for orders of 12 bottles or more. For large corporate orders or wedding inquiries, please contact our concierge team for a personalized quote.