Returns & Exchanges

Due to the perishable nature of our products, WineOnline accepts returns only for items that are damaged during transit or arrive with quality defects. Please contact our sommelier support team within 48 hours of delivery to initiate a claim.

1

Inspect Your Delivery

Examine your bottles upon arrival for any signs of leakage, cork damage, or breakage before signing for the delivery.

2

Contact Support

Email our customer service team with your order number and clear photographs of the damaged goods or quality issue.

3

Verification Process

Our quality control team will review your submission within 24 hours to verify the defect and approve a replacement or refund.

4

Receive Resolution

Once approved, we will ship a replacement bottle at no extra cost or issue a full credit to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing